GlowbugSupport
A real person reads every email: the one who makes the apps. Write from the address you bought with, and say which app and which Mac you use.
Email adgan.business@gmail.com
Lost your license key?
Search your inbox for the purchase receipt from Gumroad; the key is in it. You can also see every purchase at gumroad.com/library. Still stuck? Email us from the address you bought with.
App help
Chargeberry
A kinder way to charge your MacBook
Common questions
Where is my license key for a Glowbug app?
In the receipt email from Gumroad, sent to the address you bought with. Search your inbox (and spam) for Gumroad, or open your purchases at gumroad.com/library.
How do I move my license to a new Mac?
Each license works on up to 3 of your own Macs. If they are all in use, email us from the address you bought with and we will free a place for the new Mac.
How do I update a Glowbug app?
Each app checks for free updates by itself and asks before installing. You can also download the latest version from the app’s page and replace the old copy in Applications.
Can I get a refund on a Glowbug app?
All sales are final, which is why every app page has a working demo to try first. If something doesn’t work on your Mac, email us and we will help.
How do I uninstall a Glowbug app?
Quit the app and drag it to the Trash. For Chargeberry, choose Settings › Advanced › Uninstall Chargeberry first, so its helper restores normal charging and removes itself.
According to Glowbug’s policy, a license covers up to 3 of your own Macs and includes free updates.
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